De Stakeholder Engagement training richt zich op professionals die inzicht willen krijgen in de belangrijkste vaardigheden en technieken die nodig zijn om effectief met stakeholders te werken.

De certificering is nuttig voor iedereen die verantwoordelijk is voor het betrekken van stakeholders bij bedrijfsveranderingsprojecten, met name bedrijfsanalisten en projectmanagers.

Na afronding van de Stakeholder Engagement training kunt u:

• identify types of stakeholders and recognize the need for stakeholder engagement
• explain stakeholder prioritization and management
• explain stakeholder planning and monitoring
• define the communication process
• identify barriers to communication and describe the range of listening behaviors
• explain the Tuckman and Jensen process for group formation
• define the roles and stages of a facilitated workshop
• describe a range of elicitation and visualization techniques used in a facilitated workshop
• define the nature of rapport and the rationale and techniques for building rapport
• explain the creative problem-solving process
• identify a range of creative thinking techniques
• explain the process for managing expectations
• describe the principled negotiation approach
• explain the Thomas-Kilmann Conflict MODE instrument
• explain integrative and distributive negotiation
• explain different causes of conflict

Studiebelasting